Make yourself aware of the fire blanket and extinguisher location on arrival.

Ensure keys remain in doors at night to make a swift exit. Keep the kitchen and bedroom doors closed to slow the spread of a potential fire.

In the unlikely event of a fire, please think of your safety first. Evacuate people as necessary before attempting to extinguish minor outbreaks.  If the fire cannot be immediately extinguished, call the emergency services on 999 giving the address. Assemble on the footpath by the road if you need to evacuate.

The Old Potting Shed, Culloden Mews, Richmond, North Yorkshire DL10 4RF

Then call 01748 850333 (office hours) or the out-of-hours emergency number: 07919 451626

Please Note:

Always keep the log burner door closed when in use and you are not loading it.

No cigarettes or e-cigarettes/vapes should be used in the property.

Please dispose of log burner ash or charcoal from the BBQ responsibly, allowing it to cool fully. There is a metal ash bin at the property.

Should you have any questions around the exits in the the property, the fire alarms or how to evacuate the building safely, then please contact us at the start of your stay.

The heating is supplied by a gas combi boiler in the kitchen on the wall. There are thermostats around the property including in the sitting room.

If the water isn’t running hot: the flow from the hot water tap should not be so high/fast that the boiler cannot keep up with the demand, try turning the tap lower first.

Should you have any questions or concerns about the hot water or heating, please contact reception.

Logs and kindling are provided and are stacked in the log store as you enter the property in the porch.

Firelighters, matches and ample logs are supplied for the log burner. More can be purchased at the Victoria Road, Richmond petrol station (0.3 miles away).

WARNING: The outside of the stove does become hot, especially the door and handles; do not allow children to operate or play with the stove. Do not light the stove if it is of risk to your children.

Keep the log burner door closed at all times. Take care when topping up the stove.

Lighting the fire:
Ensure the chamber is empty and clear of excess ashes.
Open the door of the stove using the handle.
Stack kindling loosely in the chamber put a couple of firelighters on top and then some more sticks, light the firelighters with a match.
Wait for the sticks to start crackling.
Place a couple of small logs on top of the kindling, Close the door, make sure it’s firmly shut. Try not to let the logs burn near the glass as this will make it go black.
Keep an eye on the fire as it starts to burn and be ready to top up with logs. Do not overfill the chamber with wood.

Please do not attempt to burn anything other than wood on the stove, paper causes excess ash to form and can make the stove dusty and smoky.

Dishwasher

Dishwasher tablets can be found under the sink. Please remove all excess food and grease before loading the dishwasher.

Starting a programme:
Press the Power button
Press the programme you require.

Fridge & Freezer

Please do not overload the fridge freezer on arrival as this will cause the unit to overheat and therefore your food will not stay chilled which Holiday at Home cannot be held liable for. You shouldn’t need to alter the temperature during your stay.

Hob

1. To turn on the hob make sure it has power from the switch being on at the kitchen wall.
2. Press the power button, select the hob you would like to use by pressing the heat level arrows + or –
3. When finished using the hob turn down the temp to zero.

Be aware that the hob will take time to cool down. Do not touch or place any items on the hob until the red light has disappeared from the control panel. Do not leave the hob unattended when in use.

Oven

There are controls for the two ovens (top & bottom) either oven can be used or both at the same time. Select whether you like top or bottom, the top controls are on the left and the bottom controls are on the right. Having selected top or bottom, select the desired temperature with the left knob, the right hand knob selects the oven or grill.

Washer & Dryer

Please follow the link below for the instruction manual for the washer dryer.

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The TV’s in the property will receive terrestrial channels as well as on demand, such as Netflix and iPlayer.

There is a Bluetooth sound system in the sitting room with a remote to help you connect your device.

Rubbish should be put in the bins which can be found outside the property beyond the gate. If the bin is full please contact Reception.

For your pet’s safety, please be mindful of the following:

Only one dog is permitted unless a request for 1 more dog has been agreed before arrival.

Please clean up after your dog (spare bags are available under the sink).

Do not allow dogs into the bedrooms or onto furniture, additional cleaning charges can apply.

The garden is enclosed but not guaranteed to be completely escape-proof; please have a good walk around before allowing your dog to roam free.